27.3.20 Parcelforce Worldwide Update - Coronavirus (COVID-19)
We find ourselves in unprecedented times of uncertainty with our country
facing simultaneous health, social and economic challenges with the rapidly
evolving situation regarding Coronavirus (COVID-19).
I wanted to reassure you that as a business, our priority above all, is
to keep our people and customers safe. We have teams preparing for as
many eventualities as possible, so that we can continue to serve our
country and provide the best service we possibly can for as long as we can.
During this time, we will continue to collect and deliver
parcels, but given the current circumstances, there will be some
unavoidable disruptions to service. From Thursday 26th March, we will be making further changes to our services
• While delivery guarantees are suspended, we will make
every effort to deliver any items sent on express9, express10
or expressAM services during the morning;
• All scheduled or adhoc collections for contract customers
will take place at any time after 12pm each working day. If your business
is closed and we can suspend your scheduled collection for the moment,
please inform your collecting depot;
• There will be some additional changes to our Returns
Policy and period of retention after an attempted delivery;
• Suspension of our Age Verification service which prevents
us upholding the 2m social distancing requirement for all employees;
• In line with Government guidelines, we strongly advise
customers not to travel to visit our depots to hand over or collect
parcels. If customers need to collect parcels, please observe social
distancing principles which will be on display in our depots. We request
that customers arrange a redelivery, if at all possible.
We will be reviewing the situation every day, providing local updates where needed, to keep you fully informed. More detail on all of these changes can be found by clicking the links provided below.
Full information on how we are responding as a business to this situation,
can be found on parcelforce.com/coronavirus and for service updates,
which are updated daily, you can visit parcelforce.com/service-updates
Thank you for your patience and continued support during this time.
23.3.20 Parcelforce Worldwide Update - Coronavirus (COVID-19)
Public Health England (PHE) has advised that people receiving parcels are
not at risk of contracting the coronavirus (COVID-19). From experience with
other coronaviruses, we (PForce) know that these types of viruses don’t
survive long on objects such as letters or parcels. This complements the
highly publicised guidance from PHE for people to wash their hands more
often than usual using soap and hot water.
We are actively monitoring this rapidly evolving situation and are doing so
in line with preventative guidance from PHE.
Changes to the delivery procedure in relation to signing for and
receiving items in the UK
In order to protect both our people and customers as much as possible, we
will not be handing over our hand-held devices to customers to capture
electronic signatures. Our drivers will instead log the first and last
name of the person accepting the item and we will record the geolocation of
the delivery. This will apply to all deliveries that normally require a
If recipients are unable to come to the door or are self-isolating, we will
post a customer contact card in the normal way, advising of other ways the
recipient can arrange to get their item.
We will continue offering our services, receiving and delivering parcels
for our customers but please be aware that there may be some delays
to some services under current conditions.
Our contingency plans
In the event we need to close one of our sites, this decision would be made
in line with Public Health England guidance. Parcelforce Worldwide has many
years’ experience of contingency planning for a number of different
scenarios. We have extensive experience in being able to quickly deploy
business contingency plans so we continue to provide customers with access
to our services.
For the latest service updates across the UK and overseas please visit parcelforce.com/service-updates
* Please also be assured that the entire EquiNatural and BotanicalYOU product range is blended in a laboratory environment, where we always wear white coats, hairnets and use vinyl gloves, as approved by Trading Standards.